Support Analyst

Support Analyst
Employment type: Full-time
TEKSYSTEMS
City: Vancouver
Last visit: 2014-10-28
Author's ads: 1

Posted: 2014-10-28

Description:

Currently seeking a skilled Support Analyst for a large enterprise environment. Excellent understanding of enterprise-level Service Desk environments a must, as well as ability to use various tools for incident investigation/determination of root cause. Perfect communication required, as well as experience interfacing with various groups within a business environment.

Skills:

*Methodical, self-starter, proactive attitude

*Problem solving and troubleshooting skills

*Well organized with strong attention to detail.

*Excellent written and verbal communication skills

*Ability to manage multiple tasks and prioritize accordingly

*Ability to stay focused in a high-pressure, team environment

Requirements:

*1 year of working in a service desk environment ideally supporting a client or web application.

*Ability to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutions.

*Familiarity with investigative tools such as Splunk, Fiddler, and Wireshark.

*Capable of constructing data queries and performing data analysis is essential.

*Experience working with complex enterprise systems, networks, and services.

*Experience with various programming, query, and scripting languages would be an asset.

*Must be available to work weekends and evenings on a regular basis.

Only qualified candidates will be contacted further.

About TEKsystems :

Join TEKsystems and get your career on the fast track. As one of North America's premiere IT staffing, IT talent management and IT services companies, we provide solutions that work. We actively seek talented IT professionals with all levels of information technology skills and expertise in order to support critical engagements at client sites worldwide. Because of our industry-specific focus, knowledge and connections, we can share highly desirable positions you might not otherwise know about. From customized training and flexible hiring options, to dedicated teams of recruiters working to find you the right opportunity, TEKsystems specializes in IT career management.

TEKsystems is acting as an Employment Agency in relation to this vacancy.

Career Level: Experienced

Education: High School Diploma

Industry: Computer Hardware and Networking

Job Function: Technology and Digital Media