Contract - Desktop Support Analyst

Employment type: Full-time
City: Vancouver
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


Candidate Required :1, ContractSpecialization:Help Desk/Entry LevelCandidate Required:Desktop Support AnalystSkill Level:IntermediateOpportunity Description:Si Systems Public sector client is searching for an Intermediate level Desktop Support Analyst to join their team on a 2 month contract with the possibility of extension. the position will be based in Burnaby.

The successful candidate will have expertise in Deployment, troubleshooting and regular moves/adds/changes of IT equipment. This includes desktops, laptops, mobile devices (iphones, Blackberry, ipad desk phones, and printers.

Services Required

Prepare desktop computers with our clients corporate image

 Follow standard naming conventions and update LANDesk inventory for each device to be deployed

 Coordinate with users in regards to upcoming replacement of equipment

 Ensure backup of any data that might be required for the user prior to replacing the machine

 Ensure that users are comfortable with their new machine

 Excellent customer service skills

 Extensive knowledge of PCs, printers, and all peripherals

 Prepare returned equipment for disposal (wipe drives, document details of equipment being disposed) following our inventory process

 Using our Service Desk ticketing system to log, update and close tickets

 When necessary, acting as backup for team taking calls and logging and resolving tickets for users. 


 Specialization and Skills:Help Desk/Entry LevelDesktop/Tech Support2 - 4 yearsAdditional Requirements:   Skill Name Experience Please Describe your experience as a Desktop Support Analyst working on a Desktop Refresh project?Musthave Please describe your experience in troubleshooting of PCs, printers, and all peripherals?MusthaveWork Environment:On Site in Burnaby

Industry: Recruitment and Staffing

Job Function: Technology and Digital Media